“Excellence in public sector”

Is a joint project financed by the European Union in the framework of the Black Sea Basin Joint Operational Programme 2007-2013 under the European Neighbourhood and Partnership Instrument (ENPI). The Action is carried out by a partnership formed of 7 countries situated in the Black Sea Basin: The Municipality of Paggaion (Greece) – the applicant, Regional Agency for Cooperation and Development (Bulgaria), Sile Municipality (Turkey), Agigea Commune (Romania), Ciocana District Office (Republic of Moldova), Association of the Graduates of the Academy of Public Administration affiliated to the President’s Office of the Republic of Moldova (Republic of Moldova), Civil Service Council of the Republic of Armenia (Republic of Armenia), Agency for Cross Border Cooperation Euroregion “Lower Danube” (Ukraine).                     

The aim of the project is to increase the administrative capacity of the public sector in the programme area, by promoting the concept of total quality and the implementation of modern common quality management tools. The quality management tool that has been chosen to be implemented and promoted is the Common Assessment Framework (CAF). The CAF is a result of the co-operation between the EU Ministers responsible for Public Administration. It is an easy-to-use, free tool to assist public-sector organizations across Europe in using quality management techniques to improve their performance. It is especially designed for public sector organizations, taking into account their special characteristics. The CAF is promoted by European Union to all the public entities across Europe and it is considered as the starting point for the public organizations’ quality journey.

The specific objectives of the project are:
- The adoption of the Common Assessment Framework (CAF) model as the common tool for public entities’ diagnosis and improvement;
- The creation of a critical mass of organizations that improved their capacity by implementing the CAF model and they will act as role models in their areas;
- The creation of a high level trained transnational group of experts that will facilitate the public organizations to implement the CAF during the project and in the future;
- The exchange of knowledge, experiences and best practices among partners involved in the Action (cross-border impact);
- The achievement of a strong interregional partnership and cooperation by creating a network that will expand the scope of the project;
- The wide spread of the results and the public awareness;
- The best possible management, coordination and control of the Action for its general and specific objectives to be achieved without problems or delays.

The target groups:
∙ Partners: 8 all the stakeholders (citizens or other “customers”) of the partners
∙ 14 staff members of the partners
∙4 organizations that will be supported to implement the CAF model on a pilot basis. 56 staff members of these organizations that will be directly involved in the pilot implementations
∙130 public organizations that will get direct support from the network that will be established within a period of 2 years
∙Staff of organizations supported. Estimated number: 1040 persons

The beneficiaries of the project are:
-Citizens, “customers” and other stakeholders of the modernized organizations (indirect beneficiaries). Estimated number: 100.000
-Public aware about the benefits of the total quality concept (indirect beneficiaries). Estimated number: 40000
-Central Governments and National Organizations for Standardization that need the CAF model to be promoted in their countries.

Main activities of the joint Action:

GA1 Trainers Training and Pilot Applications
1.1 Development of a training package for CAF
1.2 Joint training programme (trainers training)
1.3 Pilot implementations of the CAF model

GA2 Exchange of experiences – Networking
2.1 Study visits
2.2 Development and maintenance of a good practices database
2.3 Production of a good practices guide (book) and CD
2.4 Creation of the network

GA3 Visibility of the Action
3.1 Brochure promoting the project
3.2 Project web site development, maintenance and hosting
3.3 Local project promotion and dissemination of the results
3.4 Results presentation in international conference

GA4 Management and Coordination of the Action
4.1 Kick-off meeting
4.2 Steering committee meetings
4.3 Coordination
4.4 Financial management, internal audit and reporting
4.5 Expenditure verification
4.6 Evaluation of the project results

Estimated results:
- Number of cross-border partnerships for local development created:1
- Number of entrepreneurs/economic agents involved in project activities:6
- Number of training/innovation promotion initiatives for entrepreneurs initiated:29
- Number of local administrations involved in initiatives for capacity building:7
- Number of new researched and/or established links of information, communication, transport and trade:1
- Number of project partnerships establishing permanent economic relations between the economic actors from different countries after the end of project activities:1
- Number of entrepreneurs/economic agents completing activities and achieving new skills and competencies:7
- Number of local administrations and organizations activating new types of services or new ways of providing existing services:7


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